If you are an SE like me, then you have probably experienced a 'priority one' incident response with your customer. Things are on fire and you call in all the reinforcements you can. If you are an IT or security guy, then you have probably placed the call for help. Either way, you will understand.Here's the customer scenario. It's fire drill time. Internet connectivity and applications are going down and everyone is panicking. Your organization has been either compromised by malware or you are being actively attacked. Now is the time that all of your security products need to be working, and working well.